Refund Policy
Refund Policy
Last Updated: July 5, 2026
At Comfort Bunion, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Order Cancellations
Orders may be canceled or modified within 12 hours of being placed by contacting us at contact@comfortbunion.com.
Once your order has entered processing or has been shipped, it can no longer be canceled.
Returns
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return, your item must:
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Be unused and in the same condition in which you received it.
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Be returned in its original packaging.
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Include proof of purchase or your order number.
Please contact us before returning any item. Do not send your purchase back to the manufacturer.
Partial Refunds
In certain situations, only partial refunds may be granted, including:
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Items that are not in their original condition.
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Items that are damaged or missing parts for reasons not caused by our error.
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Items returned more than 30 days after delivery.
Refund Eligibility
You may request a refund or replacement if:
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Your order has not been delivered within our guaranteed delivery time of 20 days (excluding our standard 2–5 business day processing time).
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You received the wrong item.
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Your item arrives damaged or defective.
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You wish to return an unused item within 30 days of delivery (return shipping costs are the customer’s responsibility unless the return is due to our error).
Refund requests for orders that exceed our 20-day delivery guarantee must be submitted within 15 days after the guaranteed delivery period has expired.
Refunds Will Not Be Issued If
Refunds will not be issued when:
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The shipping address provided during checkout was incorrect or incomplete.
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Delivery failed due to circumstances within the customer’s control.
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Delivery was delayed because of customs clearance, natural disasters, carrier disruptions, or other circumstances beyond our reasonable control.
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The returned item has been used, altered, or damaged after delivery for reasons not caused by us.
Refund Processing
Once your return is received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original method of payment.
Depending on your bank or credit card provider, refunds generally appear within 5–10 business days.
Refunds can only be issued to the original payment method used for the purchase.
Late or Missing Refunds
If you have not yet received your refund:
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Check your bank account again.
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Contact your credit card company, as processing times may vary.
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Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at contact@comfortbunion.com.
Sale Items
Unless otherwise required by law, sale or clearance items are not eligible for refunds.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item.
To request an exchange, please contact us at contact@comfortbunion.com.
Gifts
If the item was purchased as a gift and shipped directly to you, any approved refund or exchange will be handled appropriately based on the original purchase.
Return Shipping
Please contact contact@comfortbunion.com for return instructions before sending any item back.
Unless the return is due to our error, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
For returns valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions about this Refund Policy or need assistance with a return, please contact us:
Comfort Bunion
Email: contact@comfortbunion.com